Privacy Policy — Skin Institute Pop-Up

Skin Institute Pop-Up (Pty) Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights. We process personal information in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA).

1. What we collect

Depending on how you interact with us, we may collect:

• Contact details — your name and mobile/WhatsApp number.
• Booking details — the treatment you book and the date, time and town of your appointment.
• Your messages — the content of WhatsApp messages you send us to make, change or confirm a booking, or to ask a question.
• Website usage — basic, mostly anonymous information about how visitors use our website, collected through analytics tools.

We do not ask for or store payment card details or ID numbers through our website or booking messages.

2. How we collect it

We collect this information when you book an appointment (in person, by phone, or by WhatsApp), message us on WhatsApp, or browse our website.

3. How we use it

• To make and manage your appointments.
• To send you booking confirmations and appointment reminders.
• To answer your questions and provide our services.
• To keep basic booking records and improve how our website and booking process work.

We only use your information for the purposes described here.

4. WhatsApp and other providers

We use WhatsApp (provided by Meta Platforms, Inc.) to communicate with clients and help manage bookings. Messages you send us on WhatsApp are delivered and processed through Meta’s systems, subject to Meta’s own terms. We also use hosting and analytics providers to run our website. These providers process information on our behalf and may not use it for their own unrelated purposes.

5. Sharing your information

We do not sell your personal information. We only share it where necessary to run our business — such as with the providers above — or where the law requires it.

6. How long we keep it

We keep your booking and contact information for as long as needed to serve you and keep reasonable business records, after which we delete or anonymise it.

7. Keeping it safe

We take reasonable steps to protect your information against loss, misuse and unauthorised access.

8. Your rights

Under POPIA you may ask us to confirm what we hold about you, correct it, delete it, or stop using it for a particular purpose, and you may object to how we use it. To do so, contact us using the details above and we’ll respond within a reasonable time.

9. Cookies and analytics

Our website uses cookies and similar technologies for analytics, to understand how visitors use the site. You can manage cookies through your browser settings.

10. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the “last updated” date shown above.

11. Contact us

Questions about this policy or how we handle your information? Email us at skininstitutepopup@gmail.com.